How SFG Support Works

Choose the support path that fits what you need. Technical concerns can be guided through the Support Tool, while sales, general questions, hours, and urgent phone support remain easy to access.

1
Use the Support Tool for technical concerns

The tool uses troubleshooting tailored to the vehicle and tuning platform to identify relevant checks, reduce unnecessary steps, and help avoid actions that could create additional problems.

2
Escalate when needed

If the guided checks do not resolve the concern, the tool can create a structured support ticket containing the information SFG needs to continue the diagnosis efficiently.

3
Urgent issues can still be handled by phone

If you believe the issue is urgent, call us right away during business hours. If the call is not answered, please leave a voicemail describing the issue.

SFG Support Tool

Use the guided checks below for common tuning and vehicle concerns, or choose General Support / Other to send a ticket directly to SFG Support.