We get it — sometimes plans change.

Returns are welcome, but keep in mind:

• We work with multiple suppliers, and their return policies can vary.
• Original shipping costs are non-refundable.
• Return shipping is the customer’s responsibility.
• Items must be in original, undamaged packaging — preferably still looking showroom fresh.
• Orders placed in error, cancelled, or returned at the customer’s request are subject to an administrative fee of 4% for orders paid in CAD and 6% for orders paid in a foreign currency. This fee may be charged in addition to any applicable restocking or reboxing fee.

Restocking Fees:

• 🏷️ In-house products: No restocking fee
• 🔧 Brian Crower products: 15% restocking fee (may be waived if the box is in perfect shape as decided by Brian Crower)
• 📦 Other products: Up to 20% restocking fee, must be in original sealed box

📩 To start a return, email us at Support@SpeedFarmGarage.com with the subject line “Return” and include your order number. We’ll guide you from there.

Whoops. That’s on us.

Email us right away and we’ll get it sorted quickly — whether that means sending the right part, swapping something out, or offering a refund. We’ll make it right.

Shipping companies try, but sometimes things go bump in the box.

If your order showed up damaged:

• Snap a photo
• Email us immediately
• We'll arrange a replacement or return

(We may need the broken item back, depending on the situation.)

Due to the nature of digital tuning, calibration services are non-refundable once delivered.

Tuning devices are considered final sale once shipped or otherwise released into the customer’s possession and cannot be returned for change-of-mind, ordering error, or other voluntary return.

Once a tuning device has left Speed Farm Garage’s control, we cannot reliably verify its chain of custody, licensing status, firmware, software configuration, security, internal condition, or whether the device or its packaging has been opened, altered, tampered with, or resealed. For licensing, security, product-integrity, and customer-safety reasons, returned tuning devices cannot be represented or resold as new inventory.

Defective or damaged devices will be handled through the applicable replacement, warranty, or manufacturer process.

If we accidentally sent you a big-ticket item — let us know, and we’ll cover return shipping if needed.

Elsewise, no mistake. We just like you. Return customers often get some extra love.

Speed Farm Garage provides tuning services in good faith based on the vehicle information, modifications, scan data, logs, and other information supplied to us.

Tuning accuracy is limited by the accuracy and specificity of the information provided in the tuning request.

Customers are responsible for providing complete and accurate information about all modifications relevant to the calibration. Different injectors, turbochargers, fuel systems, transmissions, converters, sensors, engine components, or other modifications can require materially different calibration.

If relevant modifications are omitted, incorrectly identified, changed after tuning, or otherwise not presented to us accurately and in full, additional revision fees may apply to make the calibration appropriate for the actual vehicle configuration.

Vehicles are assumed to be in good mechanical condition when tuning begins.

Tuning may expose existing mechanical problems that were not noticeable at lower power levels or under normal operating conditions. This can include issues with fuel systems, turbochargers, sensors, wiring, engines, transmissions, cooling systems, or other vehicle components.

Tuning is not represented as a repair for underlying mechanical problems.

Any horsepower or torque figures shown with our tuning are based on results observed during our testing on a stock vehicle unless otherwise stated.

They are provided as a reference for the relative output of the tuning, not as a guarantee that another vehicle will produce the same horsepower or torque.

Actual output will vary with the condition of the vehicle, installed parts, fuel quality, environmental conditions, dyno differences, and other factors outside of the calibration itself.

As power levels rise, the mechanical and thermal stresses associated with using that additional power also rise. Increased power can accelerate wear and may require shorter service intervals depending on how the vehicle is operated.

The tuning provides the ability to produce the additional power. How often and how aggressively that power is used is controlled by the operator, and that use has a direct effect on component wear and service life.

Transmission tuning is based on the information provided to Speed Farm Garage about the transmission, converter, internal modifications, and intended use.

Calibration requirements vary between transmission builds and hardware combinations.

Where the transmission builder provides specific tuning instructions or requirements, we will use that information as the basis for the transmission calibration.

If no build specifications or tuning instructions are provided, we will use our usual applicable setup as the default starting point based on our experience with similar combinations.

If the transmission does not respond as expected, additional information from the customer or transmission builder may be required before further calibration changes can be made.

Speed Farm Garage cannot determine unknown internal transmission specifications through tuning alone.

If transmission modifications, builder requirements, or other relevant information were not provided accurately and in full when tuning was ordered, additional revision fees may apply.

Competition-level tuning may be available at the discretion of Speed Farm Garage.

These calibrations are intended for applications where maximum performance is prioritized over normal service life.

Competition tuning may operate the vehicle at substantially higher thermal and mechanical stress levels and is known to accelerate failure rates when that additional performance is used.

Competition tuning is not simply an additional normal-use power level and may be declined where we do not believe the vehicle, application, or intended use is appropriate.

Speed Farm Garage reserves the right to decline tuning requests that we believe create an unreasonable likelihood of vehicle damage, provide little or no functional benefit, or remove a control strategy important to normal mechanical operation.

Examples include, but are not limited to:

• Simulated or real hard-cut rev limiters
• Converter strategies that prevent normal unlock during gear shifts
• Requests intended primarily to create unnecessarily harsh or damaging engine, transmission, or driveline behaviour

Exceptions may be considered where a legitimate technical requirement exists and the requested strategy is necessary for the application.

The existence of a technical capability does not require Speed Farm Garage to provide it.

Simulated or real hard-cut rev limiters are not considered a technical requirement and are not offered.

Speed Farm Garage will assist with determining whether a reported concern appears calibration-related using the scan data, logs, vehicle information, customer descriptions, and other information available to us.

There are limits to what can be diagnosed remotely.

Where the available information indicates a mechanical concern, or does not allow the cause to be reliably isolated remotely, we may require diagnosis by a qualified repair facility or component builder before further tuning revisions are made.

Speed Farm Garage does not have in-house mechanics and does not represent itself as a mechanical repair facility.

We are an automotive software, tuning, and sales business.

Customers should notify Speed Farm Garage before continuing to use an existing calibration after making modifications that may affect tuning requirements.

Changes to components such as injectors, turbochargers, fuel systems, engine internals, transmissions, converters, tire size, gearing, sensors, or other relevant hardware may require calibration changes.

A tune supplied for one vehicle configuration should not be assumed appropriate after that configuration changes.

Additional revision fees may apply where tuning changes are required because the vehicle configuration changed after the original tuning was supplied.

Speed Farm Garage reserves the right to decline a tuning request, revision, power increase, special feature, or competition calibration where the request is inappropriate for the vehicle, presents excessive mechanical risk, falls outside our technical capabilities, or is otherwise not something we are comfortable providing.

Being technically possible does not necessarily mean a requested calibration strategy is appropriate or something we are willing to release.

Our goal is to provide calibrations that perform as intended based on the vehicle information available to us while maintaining realistic expectations around the mechanical limitations of modified vehicles.

We will use the information available to us to address legitimate calibration-related concerns within the scope of the purchased tuning service and to help determine when a concern instead requires mechanical diagnosis.

Modified vehicles vary considerably. Tuning cannot eliminate the mechanical limitations, wear, maintenance requirements, or failure risks associated with increased performance.

Speed Farm Garage may retain information relevant to tuning and customer support, including vehicle information, VINs, serial numbers, device information, vehicle configurations, modifications, calibration files, revision history, order records, and related communications.

These records are used to process orders, support existing tuning, verify previous purchases and vehicle configurations, provide revisions, investigate technical concerns, and maintain transaction and customer-service history.

Speed Farm Garage does not sell customer lists or customer contact information.

Privacy requests are handled in accordance with the Privacy Policy above and applicable law. Some records may need to be retained for accounting, transaction, dispute, legal, warranty, fraud or chargeback, or other legitimate business requirements.

Some information may also remain within third-party systems, backups, emails, text messages, transaction records, or other systems outside of our direct control and may not be fully removable from those systems.

If tuning or customer records are removed at a customer’s request, we may no longer be able to verify previous tuning purchases, vehicle configurations, files, or revision history.

This may result in the loss of eligibility for discounted revision pricing, and future tuning may need to be treated as a new service at the applicable rate.

Phone calls are not recorded by us without consent, or at all generally.

We reserve the right to decline recorded phone calls or requests for us to record calls. We want to ensure minimum recording of personal information within this policy's scope.

Voicemail messages are optional, and by leaving one you consent to us having the message stored for internal use purposes.

Mobile information will not be shared with third parties for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with third parties.

Emails are saved and are used for customer service, order, tuning, transaction, and other legitimate business purposes.

If there are particular emails, such as ones containing sensitive data, that you would like us to locate, providing the original message, email thread, approximate date, or other identifying information helps us locate the correspondence more efficiently.

Formal privacy requests are handled in accordance with the Privacy Policy above and applicable law.

Payment information may be stored through Shopify or its payment providers when a customer chooses to save a payment method for future use.

Full payment card information stored by Shopify or its payment providers is not accessible to Speed Farm Garage.

In limited circumstances, Speed Farm Garage may receive full payment card information directly from a customer for the purpose of completing a customer-authorized transaction. This may include information provided by telephone, email, text message, written instruction, or another direct communication.

Payment information received directly by us may be temporarily retained where reasonably necessary to complete the transaction requested by the customer. This information is separate from payment information stored by Shopify or its payment providers.

The last 4 digits of cards used for payment may be retained on receipts, transaction records, or other business records for identification and recordkeeping purposes.

Payment information sent to us directly by email, text message, or other communication may remain stored within those communications or associated backups and may not be fully removable from third-party systems outside our direct control.

PayPal and other third-party payment services provide and process information in accordance with their own privacy and security practices.

By special request we may store additional information as requested. This may include, but is not limited to, serial numbers, addresses, saved payment methods through supported payment systems, or other information relevant to orders.

This is generally reserved for our business clients to provide an easier shopping experience, and not end users.

Contact us if you would like to have a business profile created or your information removed. Privacy requests are subject to the Privacy Policy above and applicable law.